App Support
Get help with your SunDollar apps — Access Comfort, Dispatch, and Comfort Hub.
Contact Us
Need help? Reach our support team directly:
- 📞(972) 510-9873Mon–Sat, 8 AM – 6 PM CT
- ✉️info@sundollarair.com
- 🌐sundollarair.com/contact
Our Apps
Access Comfort
For homeowners — book service, track techs, manage membership, view invoices.
SunDollar Dispatch
For technicians — manage jobs, log parts, capture photos, navigate to sites.
Comfort Hub
For management — schedule jobs, assign techs, create invoices, track operations.
Frequently Asked Questions
How do I log in to Access Comfort?
Tap "Get Started" and enter your phone number. You'll receive a 6-digit verification code via SMS. Enter the code to sign in — no password needed.
I'm not receiving the verification code
Check that you entered the correct phone number including area code. The code may take up to 60 seconds to arrive. Check your spam/blocked messages. If you still don't receive it, call us at (972) 510-9873.
How do I book a service?
From the home screen, tap "Schedule Service," select the type of service you need, and choose your preferred time window. Our dispatch team will confirm your appointment.
How do I track my technician?
Once your technician is en route, you'll see a live map on the "Tech Tracker" screen showing their real-time location and estimated arrival time.
How do I view and pay invoices?
Go to the "My Services" tab and tap "Invoices." You can view detailed breakdowns and pay securely through Square directly in the app.
What is the SunDollar Care membership?
The Access Comfort Care Agreement ($19.85/mo) includes priority scheduling, two annual tune-ups, a 15% parts discount, and no overtime charges. You can sign up or manage your membership in the "Membership" section of the app.
How do I cancel my membership?
Contact us at (972) 510-9873 or email info@sundollarair.com to cancel your Access Comfort Care Agreement. Cancellations take effect at the end of your current billing cycle.
How do I delete my account and data?
Email info@sundollarair.com with the subject line "Delete My Account" and include the phone number associated with your account. We will process your request within 30 days per our privacy policy.
Troubleshooting
App is crashing or not loading
Make sure you're running the latest version from the App Store. Try force-closing the app and reopening it. If the issue persists, restart your device.
Push notifications not working
Go to Settings → Notifications → Access Comfort and ensure notifications are enabled. Make sure Do Not Disturb is off.
Payment failed
Payments are processed through Square. Ensure your card is valid and has sufficient funds. Try a different card or contact your bank if the issue continues.
SunDollar A/C & Heat, LLC · Kaufman, TX · License# TACLA45889E